Shipping Policy

Last Updated: September 1, 2026

At Zovira Store, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are normally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

We may contact you by phone or WhatsApp to confirm your order before dispatch.

2. Delivery Time

Once your order has been dispatched, estimated delivery times are:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Delivery may take additional time

Delivery times are estimates and may vary depending on the courier service, location, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before your order is confirmed.

From time to time, Zovira Store may offer free shipping promotions on selected products or orders.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Zovira Store is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery information.

5. Courier Delivery

We may use third-party courier companies to deliver orders.

Once an order has been handed over to the courier, delivery is subject to the courier's operational schedule and procedures.

The courier may contact you by phone before or during delivery.

6. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses the parcel, or cannot be contacted, the order may be returned to us.

Additional delivery charges may apply if the customer requests re-delivery.

For Cash on Delivery orders, repeated refusal of parcels may result in restrictions on future orders.

7. Delayed Orders

Although we aim to deliver orders within the estimated timeframe, unexpected delays can occur due to:

• Weather conditions

• Public holidays

• Courier delays

• High order volumes

• Incorrect address or contact information

• Security or operational restrictions

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

8. Damaged Packages

Please inspect your package when you receive it.

If your parcel appears seriously damaged or the product inside is damaged, please contact Zovira Store as soon as possible and provide photographs or other relevant information so we can investigate the matter.

9. International Shipping

At present, Zovira Store primarily serves customers within Pakistan.

International shipping may be offered in the future or on selected products. Any applicable shipping costs, customs duties, taxes, or other charges will be the customer's responsibility unless otherwise stated.

10. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking updates are provided by the relevant courier and may take some time to appear after dispatch.

11. Contact Us

If you have questions about your order or shipping, please contact us:

Zovira Store
Website: https://zovirastore.shop/
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Address: [Your Business Address]

We appreciate your trust in Zovira Store and are committed to delivering your orders as safely and quickly as possible.